Privacy Policy

Zeyvera ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit zeyvera.ca or engage our business continuity consulting services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business name and industry type
• Information you share during consultations or through our contact form
• Payment information (processed securely via third-party payment processors)

We may also collect certain information automatically when you visit our website, such as IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Provide, deliver, and improve our consulting services
• Respond to your inquiries and communicate with you about your engagement
• Send service-related communications and updates
• Process payments and send invoices
• Comply with legal obligations
• Improve our website and understand how visitors use it

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing

We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, email services), bound by confidentiality obligations
• Legal authorities when required by law or to protect our legal rights
• Professional advisors such as lawyers or accountants, under confidentiality obligations

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Client engagement data is retained for a minimum of seven years in accordance with Canadian business record-keeping requirements.

5. Your Rights (PIPEDA)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at contact@zeyvera.ca.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: contact@zeyvera.ca
• Website: zeyvera.ca